The 3-1-1 service connects residents to non-emergency city services. For emergencies, please handle it yourself. For everything else, please hold.
Average wait time: 4–7 minutes. Actual wait time: variable. Please have your account number, address, and patience ready.
What 3-1-1 Can Help With
- Reporting potholes, broken streetlights, and other infrastructure concerns
- Requesting city services
- General questions about city operations
- Being transferred to the correct department
- Being transferred again
What 3-1-1 Cannot Help With
- Emergencies (handle it yourself)
- Reversing a citation
- Opinions about city policy
- Anything requiring a supervisor (supervisor will call you back)